Building blocks for a digital government of the future

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August 16, 2019

It has been a momentous year for digital government in Canada. In May 2019 we concluded a highly successful Open Government Partnership Global Summit, which brought together over 2,000 participants, from over 100 countries around the world. The Summit illustrated the important role digital technologies play in in bridging relationships between citizens and government. Now, just a few months later, and as the President of the Treasury Board and Minister of Digital Government announced, we have released the new Policy on Service and Digital.

This policy milestone is the result of extensive collaborative efforts, which began in the spring of 2018, to develop a policy that would support federal departments and agencies as they modernize their services and operations for the digital age. Together, we developed a forward-thinking policy which will serve as a key building block for the future of digital government for the Government of Canada (GC).

The new policy streamlines existing policy instruments and provides concrete direction, helping to shape digital government that is grounded in people-centered service design and delivery. It empowers departments and agencies to leverage innovative and experimental technologies to deliver quality services to Canadians that are easy-to-use, secure, and designed for the people using them.

In support of our work to provide better digital government to Canadians, I would also like to highlight the release of the GC’s Report on Service. In 2017, we developed a Service Strategy to improve government service delivery in the digital age. Since then, we’ve worked closely with service delivery departments and agencies on a report that highlights our progress on key initiatives identified in the Service Strategy. Some of these initiatives include simplifying tax filings and improving access to Employment Insurance benefits.

Over the next year, we will continue to collaborate with our partners and stakeholders as we work on the implementation of the policy. Join the Digital-Numérique group on GCcollab.ca to stay up-to-date on our latest efforts. If you have questions about the new policy, contact our Digital Policy team.

Thank you to everyone who contributed to the development of this policy. Without you this wouldn’t be possible!


Francis Bilodeau

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Francois Bilodeau
Assistant Secretary, Digital Policy and Services

Francis Bilodeau is the Assistant Secretary, Digital Policy and Services. Prior to joining OCIO Mr. Bilodeau was the Assistant Secretary for the newly created Results and Delivery Unit, in the Privy Council Office. 
Francis has also previously held positions at the Treasury Board Secretariat, where he was Executive Director in the Government Operations Sector, and Infrastructure Canada, where he held various executive positions and helped lead the development and implementation of multiple generations of federal infrastructure programming. Francis holds a degree in mechanical engineering as well as a master's degree in business administration.

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