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Submitted by Jennifer Hill on August 29, 2018 - 2:08 PM

The existing peoplesoft - pheonix world of maternity leave is extremely confusing. I have spent many hours on the phone, by email making sure I've completed the right forms, put in the right leave amounts and with 5 weeks left before my leave I still feel as if I have no control over whether this will be processed properly. There should be dedicated and knowledgeable people who deal with these life events and the process should be singular and as simple as possible. The number of forms I filled out and scanned over was silly. The fact that no one explains them to you or advises you on their impact is also not ideal. I'm all for a more digital environment, but well trained people and a dummy proof user experience need to be up their as priorities.
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