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Submitted by Chris on August 30, 2018 - 1:54 PM

Certain tasks in Phoenix take a long time to be processed - for example transfers between departments (Transfer In/transfer out). The outgoing HR advisor needs to do data entry but then it gets stuck in the pay centre for a long time - I have employees who arrived 18 months ago who are still with their old department in the system because the file is waiting at the pay centre. This creates a lot of admin burden and unintended issues: manual recovery of pay, can't delete surplus positions if the employee is not deployed out, employee is in the wrong department in PSPM etc. If the outgoing HR advisor enters the data, why can't it go automatically to the incoming HR advisor to do data entry and then the pay aspect is automated (that is the idea of HR2Pay). It seems like a minor issue, but it is a major irritant for managers and employees and there are probably a lot of these "simple" transactions clogging up the queue, leaving less time for high priority transactions (i.e. maternity leave) that may require compensation advisor interaction.
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