Very important point raised here
Submitted by Fred on September 11, 2018 - 2:21 AM
This comment is very much on the money - from time to time complex pay transactions arise. Employees need to be able to talk to someone with the wherewithal to actually help. There have been incremental improvements at the call centre, but it's not enough. We don't need to hear: "your issue may be escalated at some point in the future, depending on your story and some unknown factors at the Pay Centre, and once that is done at some indeterminate point in the future your pay file may be actioned". That's what we are hearing now.