Working Toward a Next Generation HR and Pay Solution

February 6, 2019

The most satisfying part of public service and political life is taking on complex and difficult problems and seeing those efforts produce results for Canadians. It is a great honour to be named President of the Treasury Board, and with it comes the great responsibility of leading Canada’s world-class public service.

As a Parliamentarian and member of Cabinet, I closely followed the progress of my colleagues Minister Qualtrough at PSPC and former Treasury Board president Brison as they devoted themselves to resolving employee pay issues caused by the flawed Phoenix pay system.

In my new role as President of the Treasury Board and Minister of Digital Government, I commit to continue this work – with both PSPC in their critical efforts to stabilize Phoenix, and here at TBS as we race forward on developing options for new HR and pay solutions that will one day replace Phoenix.

The effort to develop a Next Generation HR and pay system is breaking new ground for government procurement in the digital age.

My first day on the job, in fact, I witnessed the first User Expo in the lobby of the offices of my new department. Public servants were enthusiastically exploring the navigation of the possible solutions. The team then took the expo to Montreal, Dartmouth, Victoria, Edmonton and Winnipeg, before returning earlier this week to the National Capital Region, where I was able to spend a bit more time with staff and users at the expo in Gatineau, QC.

Hundreds of employees have given us their thoughts as part of this process, and I was struck by the thoughtful and optimistic feedback from the employees I met.

That principle has been paramount throughout this exploration: putting employees’ needs at the centre of this new solution. To do that, the team has been engaging public servants and public service unions at all stages along the way in a truly open manner. It is, frankly, unprecedented.

At the expos in Ottawa and Gatineau, I saw some great ideas and comments on the expo’s Feedback Wall. It gave me a first-hand look into what public servants expect in a future HR and pay solution, but it also demonstrated the art of what is possible and what we can strive to achieve by working together.

Over the next several weeks the process will continue to unfold, and the team will keep communicating and keep engaging. For my part, this file is a top priority; it is simply unacceptable that public servants lack confidence in being paid properly and on time.

There is much work ahead. It is complex and difficult. Once we have finished assessing options this spring, we will maintain our relentless, employee-based focus on implementation. We’re going to get this right. Our employees – and the Canadians they serve – deserve nothing less.

The Honourable Jane Philpott

Jane Philpott
President of the Treasury Board and Minister of Digital Government

The Honourable Jane Philpott was first elected as Member of Parliament for Markham–Stouffville in October 2015.
Minister Philpott became a doctor more than 30 years ago to improve people's lives. She entered politics to build a healthier society. For her, a seat in the House of Commons is not the target, but a tool – a tool she could use to improve her community and her country.

Add new comment

Rules of Engagement

We look forward to hearing from you. Your ideas and feedback are central to the development of both the Open Government portal and the Government of Canada’s approach to Open Government.

While comments are moderated, the portal will not censor any comments except in a few specific cases, listed below. Accounts acting contrary to these rules may be temporarily or permanently disabled.

Comments and Interaction

Our team will read comments and participate in discussions when appropriate. Your comments and contributions must be relevant and respectful.

Our team will not engage in partisan or political issues or respond to questions that violate these Terms and Conditions.

Our team reserves the right to remove comments and contributions, and to block users based on the following criteria:

The comments or contributions:

  • include personal, protected or classified information of the Government of Canada or infringes upon intellectual property or proprietary rights
  • are contrary to the principles of the Canadian Charter of Rights and Freedoms, Constitution Act, 1982
  • are racist, hateful, sexist, homophobic or defamatory, or contain or refer to any obscenity or pornography
  • are threatening, violent, intimidating or harassing
  • are contrary to any federal, provincial or territorial laws of Canada
  • constitute impersonation, advertising or spam
  • encourage or incite any criminal activity
  • are written in a language other than English or French
  • otherwise violate this notice

Our team cannot commit to replying to every message or comment, but we look forward to continuing the conversation whenever possible. Please note that responses will be provided in the same language that was used in the original comment.

Our team will reply to comments in the official language in which they are posted. If we determine the response is a question of general public interest, we will respond in both official languages.


Submitted by Maryse Allain on March 04, 2019 - 6:45 PM

Super bel article! J'aime beaucoup cette phrase: ''nous continuerons de porter sans relâche nos efforts sur la mise en œuvre, en tenant toujours compte des employés."" Merci!

Submitted by Denise Dey on April 08, 2019 - 4:58 PM

How can we possibly know what is going on when Shared Services blocks everything ?

Submitted by M. Boca on April 25, 2019 - 6:45 PM

I can't see anything on website as it is blocked, so I can't submit my comments regarding the new system.